Support

General
I have suggestions or comments

Macintosh

I lost my serial number
I was never sent a serial number
My game won’t accept my serial number
My game won’t remember my serial number
My game crashes
My game runs slow
[GL Golf] I can’t play all of the courses
[GL Golf] I just bought the subscription, where are my new courses
Deleting Preferences

iPhone/iPod/iPad

My game crashes or behaves funny
I’m having trouble download or transferring my game to my device

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I have suggestions or comments
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Please visit our forum

I lost my serial number
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Email support@nuclearnova.com with the email address and name used to purchase the game, along with the approximate date of the order

I was never sent a serial number
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Most likely a spam filter somewhere along the line decided your receipt was spam, and incorrectly deleted it. Please check through any spam filters you have setup. Also, look through any receipts from your order.

My game won’t accept my serial number
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First, delete the contents of the serial number box in the registration window. Next, copy the serial number exactly as shown in your receipt and press the Enter Serial button. Make sure all similar characters such as o/zeros and i/1s are correct. If you receive another message you may need to enter you previous serial numbers first, for example the expansion pack serial number will only work if the normal GL Golf serial number has first been entered. Subscription pack serial numbers will only work if the combo or course pack serial number has first been entered.

My game won’t remember my serial number
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First try deleting the game preferences. Next, try repairing your computers Permissions in the Disk Utility tool located in the Applications->Utilities folder.

My Game crashes
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When a game crashes you might see a crash reporter window. Press the Report button and another screen will come up where you will see a large text field. Copy and paste that field into an email to support@nuclearnova.com with information on recreating the crash.

My game runs slow
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First, try to quit all other programs to free up system resources. Sometimes a system restart can help restore the system to its normal state. Next, make sure the graphics settings are not slowing down the game, features such as FSAA and anti-aliasing can cause performance issues. Also try reducing the window size. A preference reset should be the last resort.

[GL Golf] I can’t play all of the courses
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The standard version of GL Golf is $14.95 and only includes the first three courses. The other courses require the expansion pack to play, which is available at http://nuclearnova.com/register.php for $12.95. New courses released after purchasing the game require the subscription pack to play. The subscription is $9.95 and allows you to play all 4 new courses released in the next year, at a rate of one every three months. If you don’t get the subscription pack you are still welcome to download any updates that are sent out, but the new courses will not be available. If you are interested check out the nuclear nova store at http://nuclearnova.com/register.php

[GL Golf] I just bought the subscription, where are my new courses
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The subscription pack gets you the next 4 courses that are made over the next year. They are released every January/April/July/October. These courses are not done yet, but as soon as they are ready you will receive an email with all of the information to download the new course. Once you enter that serial number you will be all set in the future, and all you’ll have to do is download the link included in all update emails.

Deleting preferences
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Click Here for more information 

I’m having trouble transferring downloading or transfering my game to my device
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Please contact Apple Support

My game crashes or behaves funny
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First try cycling the power on your device. Next try deleting the app off of your device and re-downloading, as long as you use the same iTunes account you won’t be charged twice for the app or any in-app purchases. If that fails please send a detail message to support@nuclearnova.com with as much information as possible.

My question was still not answered!
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Please visit the Nuclear Nova Forum for questions, suggestions, and feedback. Alternately email support@nuclearnova.com. Please include as much information as possible so that we can assist you.

22 thoughts on “Support

  1. Love this game!

    What was strange when I first opened the game Is the golfer was clearly not “me!” Then the swing button didn’t work properly. I shut down all other apps and shut phone off and restarted. “I’m” back but swing button still does not work.

  2. For me, I’m on iPhone 6, with the latest software and the latest version of gl golf deluxe. I’ve deleted, reinstalled, turned phone on and off multiple times and still the swing button doesn’t work.

    1. Still looking into it, the issue seems intermittent on my phone. Try moving around the swing box area, certain spots seem to work better than others at the moment, or enable double tap to swing in the Help menu

  3. GL Golf for iPad iOS needs a lot of work and upgrade: Weird things happen mostly at the end of a match…..game seems to continue beyond the last successful
    Ul put, and continuing presents a bunch of additional strokes necessary to complete the game for a final score, sometimes presenting a wild choice if club….really ver frustrating.

  4. After reading the comments made since January 2018 from other users; It appears a software fix is quite far away! I have experienced many of the problems that several users have experienced. Isn’t it time to get off top dead center and fix them? Or has Nuclear Nova Software nuked itself out of business.

    1. Which fix? Unfortunately Nuclear Nova has definitely taken a back seat to our maple syrup business and growing family, though we still do plan on updating the apps when we have time

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